We may update this Policy from time to time. Please check this page occasionally to check that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
This policy was last updated on 3 Jan 2019.
What personal data we collect, where and why we collect it
We use different methods to collect data from and about you including through:
Filling in forms or by corresponding with us by post, phone, email, website contact forms, website post comments or through chat or social media. This information could include:
- Name and title
- Contact information including email address and/or telephone number
- Demographic information such as delivery address, billing address, postcode, preferences and interests
Or as you interact with us, including via veritasfiresupport.co.uk website, we may automatically collect technical data about your equipment, browsing actions and patterns. We may also collect tracking data when you use our website, or when you click on one of our adverts (including those shown on third party websites).
We will only use and disclose your personal information for the purpose for which you have provided it to us as determined at the time of collection or through your subsequent consent, including:
- Giving you information about our products or services that you request from us
- Managing our business operations (e.g. customer relationship management (CRM) system, opt-in marketing database, service desk, customer service and support system)
- Our own company transactions
- Fulfilling any other purpose for which you provide the Personal Information.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Who we share your data with
We do not sell, trade or rent your personal information to others.
We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing production assistance, processing credit card payments and providing customer services. Such companies and individuals will have access only to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.
How long we retain your data
We will only retain your Personal Data for a limited period of time. This will be for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For users that register on our website (if applicable), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Exceptions to the limited time period are – If you leave a comment on a post/page, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Access to your personal data
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You have the right to request a copy of the personal information we hold about you.You have the right to ask us to correct or remove information you think is inaccurate. There is no charge for such a request.
If you would like a copy of some or all of your personal information, please email firstname.lastname@example.org
Changes to this notice
We may change this privacy notice from time to time. If you use our website regularly, please visit this page regularly to check this notice.